TERMS AND CONDITIONS

OF HOLIDAY ACCOMMODATION

Version: 1 September 2026

MANAGER
& LETTING AGENT
ONE AGENCY GATTY COASTAL
Lynette Anne Gatty, trading as One Agency Gatty Coastal | ABN 80 480 579 821
Shop 5/38-50 Evans Road, Tuross Head NSW 2537
(02) 4473 9253 | 0408 476 150 | mail@oneagencygattycoastal.com.au

This Agreement is between the Guest and the owner of the Property as Host. Lynette Anne Gatty trading as One Agency Gatty Coastal manages the Property as the Host's letting agent and Manager. Property-specific information shown in the listing, quote, booking confirmation and house rules forms part of this Agreement.

KEY BOOKING INFORMATION

Guest registration and ID: The Booking Guest must complete the Guest Registration & Terms Acceptance form within 24 hours of booking confirmation and provide either current Australian government-issued photo ID or a current Australian or international passport.

Payment: 51% is payable at booking. The remaining 49% is due 30 days before check-in. If arrival is within 30 days, the full amount is payable at booking. All amounts are in Australian dollars and include GST where applicable unless stated otherwise.

Booking fee: A non-refundable booking fee applies in the amount disclosed for the Property, commonly $55 or $125. The applicable booking fee is stated in the Property description and booking information. Guests should review the Property description before making a Booking.

Cancellation fee: For a Direct Booking, the Cancellation Deadline is 4:59 pm (Property local time) 60 days before the Arrival Date if the Booking includes any night in Peak Season (18 December to 31 January inclusive), and 30 days before the Arrival Date for any other Direct Booking. A $150 Cancellation Fee applies to a cancellation received by the applicable deadline where the Manager administers the cancellation and refund, in addition to the non-refundable Booking Fee. It does not apply to a partial-refund, no-refund or platform-administered refund. If all cancelled nights are rebooked at the same or a greater net Accommodation Fee, the Cancellation Fee is refunded; partial or lower-value rebooking is reviewed under the complete terms.

Security deposit: A card pre-authorisation applies in the amount disclosed for the Property, commonly $500 or $1,000. The applicable amount is stated in the Property description and booking information. Guests should review the Property description before making a Booking.

Pets: Pets require prior written approval. Pet conditions and fees vary between Properties and are stated in the Property description and booking information. Where permitted, the standard fee is $55 per pet per Booking, although a different property-specific fee may apply. Pets must not be left unattended for more than 15 minutes and must be kept off furniture and bedding and out of bedrooms, unless the Property rules expressly permit otherwise.

Occupancy: The number of people at the Property must not exceed the number approved in the Booking or the Property's maximum occupancy, whichever is lower. Included guest numbers and any extra-person fees are property-specific and are shown in the listing and booking confirmation.

Contractor and worker bookings: Approved Contractor or Worker Bookings longer than seven nights require interim housekeeping approximately every seven days at $125 per scheduled service. The weekly or fortnightly linen schedule and any weekly linen fee of up to $50 per bed will be confirmed before booking.

Electric vehicle charging: EV charging is available only at approved Properties with the Manager's prior written approval. A property-specific EV Charging Fee applies only if disclosed. Guests must use either the approved dedicated charger supplied at the Property or their own compliant portable 240-volt charger, rated at no more than 10 amps, connected directly to the nominated garage power point. Extension leads, power boards and adaptors are prohibited. Guest-supplied charging equipment is used solely at the Guest's own risk, subject to rights that cannot be excluded by law. The Guest is liable for reasonable loss or damage caused by that equipment or its use, except to the extent caused or contributed to by the Host or Manager.

Important: The summary above is provided for convenience only. The complete terms below apply. If there is an inconsistency, the complete terms and any more specific property terms disclosed before booking prevail.

(1) PARTIES, PROPERTY-SPECIFIC TERMS AND AGREEMENT

(a) This Agreement is between the Guest and the Host. The Host is the owner of the Property identified in the Booking.

(b) The Manager is appointed as the Host's letting agent and is authorised to administer the Booking and this Agreement on the Host's behalf, including receiving and refunding payments, communicating with Guests, arranging access and services, responding to issues and enforcing the Property rules and this Agreement.

(c) The Guest is the person who makes the Booking and includes all persons who occupy, visit or use the Property under that Booking, where the context permits.

(d) The particular Property, Booking dates, tariffs, fees, maximum occupancy, included guest numbers, pet conditions, Security Deposit and any other property-specific conditions are shown in the listing, quote, booking confirmation or other written communication issued by the Manager.

(e) Those property-specific conditions and the house rules supplied for the Property form part of this Agreement. If a property-specific condition conflicts with a general term, the property-specific condition prevails to the extent of the inconsistency.

(f) For a Booking made through a third-party platform, any mandatory platform term governing payment, cancellation or refund applies to the extent that it cannot be varied by this Agreement. All other property rules and Guest obligations continue to apply.

(g) By making a Booking, paying any amount, completing the Guest Registration & Terms Acceptance form, or entering the Property, the Guest confirms that they have read, understood and agreed to this Agreement.

(2) BOOKING ACCEPTANCE

(a) A request to book is not accepted until the Manager confirms acceptance on behalf of the Host and receives the required initial payment.

(b) Acceptance remains conditional on completion of the Guest Registration & Terms Acceptance form, identity verification, payment of all amounts when due, establishment of the Security Deposit and compliance with this Agreement.

(c) The Manager may decline a booking request on behalf of the Host before acceptance where the Property is unavailable, the proposed use is not permitted, the Guest does not satisfy a disclosed booking requirement, or the Booking would breach an applicable law, property rule, occupancy restriction, insurance requirement or the NSW Short-Term Rental Accommodation Code of Conduct.

(d) The Guest must not make a Booking for an undisclosed third party. The person making the Booking must be staying at the Property unless the Manager gives prior written approval on behalf of the Host.

(e) A Guest with an accessibility, mobility, medical or other special requirement must ask the Manager to confirm in writing before booking whether the Property and any requested arrangement are suitable. Listing photographs are illustrative and must not be relied on as confirmation of accessibility. Nothing in this subclause limits any obligation to accurately describe the Property or any right under applicable law.

(3) GUEST REGISTRATION, ACCEPTANCE OF TERMS AND PHOTO ID

(a) After booking confirmation, the Booking Guest will receive an automated message containing a link to the Guest Registration & Terms Acceptance form.

(b) The form must be fully completed within 24 hours of booking confirmation. For a Booking made less than 24 hours before check-in, it must be completed immediately and before access information is released.

(c) The form requires the Booking Guest to:

(I) provide their full legal name, residential address, mobile telephone number and email address;

(II) provide the full names and ages of all Guests, if requested by the Manager;

(III) provide a clear copy or image of either current and valid Australian government-issued photo identification, or a current and valid Australian or international passport, which matches the name used for the Booking;

(IV) disclose any approved pets and any other information reasonably required to confirm occupancy and the intended use of the Property; and

(V) read and accept this Agreement and the applicable house rules.

(d) Identity verification completed by Airbnb, Booking.com, Vrbo, Stayz or another platform does not replace the Host's Guest Registration and photo ID requirement where that requirement was disclosed before booking.

(e) All information supplied must be complete, accurate and not misleading. The Booking Guest must promptly notify the Manager of any change, including a change to Guest numbers, ages or pets.

(f) The Manager may request reasonable clarification or further information to verify identity, investigate suspected fraud or an unauthorised third-party Booking, confirm compliance with occupancy and property rules, check eligibility under the NSW short-term rental exclusion arrangements, or address a material inconsistency in the information supplied.

(g) Access instructions, keys and entry codes may be withheld until the form has been completed, identification has been supplied and all required information has been verified.

(h) If the form is not completed within the required time, valid photo ID is not supplied, the Guest refuses a reasonable verification request, or materially inaccurate or misleading information is provided, the Manager may cancel the Booking on behalf of the Host. Any refund will be calculated under clause (10) as a Guest cancellation made on the date the Manager cancels the Booking.

(i) Personal information and identification documents will be handled in accordance with clause (29), the Manager's Privacy Policy and applicable privacy law.

(4) BOOKING GUEST

(a) The person making the Booking is the Booking Guest and the primary contact for the Booking.

(b) The Booking Guest must be at least 18 years old, or any higher minimum age disclosed for the Property, and must stay at the Property for the Booking Term unless the Manager approves otherwise in writing on behalf of the Host, including for an approved Contractor or Worker Booking under clause (13).

(c) The Booking Guest warrants that they are authorised to enter this Agreement for all Guests and must ensure that every Guest and visitor understands and complies with it.

(d) The Booking Guest is responsible for the conduct of all Guests, children, visitors and approved animals connected with the Booking.

(5) PAYMENT

(a) All amounts are in Australian dollars and include GST where applicable unless expressly stated otherwise.

(b) Unless the booking platform or written booking confirmation states otherwise, 51% of the total Booking amount is payable when the Booking is accepted and the remaining 49% is payable 30 days before check-in.

(c) If the Booking is made within 30 days of check-in, the total Booking amount is payable when the Booking is accepted.

(d) The Guest authorises the Manager or its payment provider to charge scheduled payments to the payment method supplied. The Manager may cancel the Booking on behalf of the Host if a payment is declined on three occasions or remains unpaid after notice.

(e) A payment is not treated as received until cleared funds are available to the Manager or its authorised payment provider.

(6) BOOKING FEE AND OTHER FEES

(a) A non-refundable Booking Fee applies to each reservation in the amount disclosed before booking. Depending on the Property, this is commonly $55 or $125.

(b) The Booking Fee is the fee for establishing and ordinarily administering the original Booking, including reservation setup, routine communications and booking management. It is separate from any amount dealt with under clause (10) following a Guest cancellation.

(c) The Booking Fee is not refundable when the Guest cancels, fails to arrive or the Booking is terminated because of the Guest's breach. It will be refunded if the Host cancels for reasons not caused by the Guest, or where applicable law requires it.

(d) Any pet fee, extra-person fee, EV Charging Fee or other property-specific fee will be disclosed in the listing, quote, booking confirmation or other written communication issued before the relevant service is supplied.

(7) SECURITY DEPOSIT / CARD PRE-AUTHORISATION

(a) A refundable Security Deposit applies in the amount disclosed for the Property, commonly $500 or $1,000.

(b) The Security Deposit is ordinarily established as a pre-authorisation hold against the Booking Guest's card on the day of arrival. It is not a charge unless the Host makes a claim.

(c) The pre-authorisation must be successfully established before access to the Property is provided. For longer stays, the Host may refresh or renew the hold where required by the card provider.

(d) The Host will ordinarily release the hold within 48 hours after departure if no claim is required. The Guest's bank or card issuer may take additional time to show the release.

(e) The Host may claim reasonable amounts for loss, damage, breakages, missing items, additional cleaning, rubbish removal, smoke or pet odour treatment, unauthorised Guests or animals, lost keys or remotes, lock replacement, late check-out, call-out costs or another breach of this Agreement.

(f) Before making a non-urgent claim, the Manager will provide the Guest with an itemised explanation and reasonably available supporting evidence and allow five business days for the Guest to respond. Any claim will take account of fair wear and tear, the age and pre-existing condition of the affected item, and any amount recovered from another source.

(g) To the extent permitted by the payment provider and any mandatory platform rules, the Host may maintain or renew the pre-authorisation, or charge only the reasonable amount in dispute, while the claim is assessed. Any undisputed balance must be released promptly.

(h) The Guest's liability is not limited to the Security Deposit. The Host may recover any reasonable loss exceeding the amount held.

(8) BOOKING DATES, CHECK-IN AND CHECK-OUT

(a) The Arrival Date and Departure Date are those shown in the booking confirmation.

(b) Check-in is from 2:00 pm on the Arrival Date. Early access is not guaranteed and is only permitted when confirmed by the Manager in writing.

(c) Check-out is by 10:00 am on the Departure Date. A late check-out must be approved by the Manager in writing before departure.

(d) If the Guest does not vacate by the required time, a late check-out fee of $55 per hour or part thereof may apply, together with any additional loss caused to housekeeping or an incoming Guest.

(e) The Booking does not create a residential tenancy. It grants a temporary licence to occupy the Property only for the confirmed Booking Term.

(9) CHANGES TO BOOKING AND TRANSFERS

(a) A request to change dates, Property, Booking Guest, Guest numbers or other material Booking details is subject to availability and the Manager's written approval.

(b) A change may require repricing and payment of any difference in tariff or fees. The Host is not required to refund a price difference unless agreed in writing.

(c) If a requested change cannot be accommodated and the Guest does not proceed with the original Booking, the request is treated as a cancellation under clause (10).

(d) The Booking may not be sold, assigned or transferred to another person without the Manager's prior written approval and completion of all required registration and verification steps by the replacement Booking Guest.

(10) CANCELLATION BY GUEST

(a) A cancellation must be notified to the Manager by telephone, email, in person at the management address, or through the applicable third-party booking platform. The effective date and time of cancellation is when the Manager or platform receives the cancellation notice.

(b) The cancellation, refund, prepayment and no-show policy displayed to and accepted by the Guest at the time of Booking applies. For a third-party Booking, a mandatory platform policy prevails to the extent the platform controls or requires the cancellation, payment or refund. Property-specific terms disclosed before Booking otherwise continue to apply.

(c) For an Airbnb Booking, the Airbnb cancellation and refund policy displayed to and accepted by the Guest at the time of Booking applies. Airbnb administers any refund. A Cancellation Fee under subclause (h) does not apply.

(d) For a Vrbo or Stayz Booking, the cancellation and refund policy displayed to and accepted by the Guest at the time of Booking applies. Under the Manager's current Moderate setting, the platform presently measures the relevant cancellation deadline at 11:59 pm in the Property's local time on the last day of the applicable refund window. The exact deadline displayed and accepted for the Booking controls. Subject to that deadline:

(I) if the Booking is cancelled at least 30 days before check-in, the platform schedule provides a 100% refund, subject to the platform's service-fee rules and any deduction that was disclosed before Booking and is permitted by the mandatory platform terms. Where the Manager administers the cancellation and refund and the applicable platform terms permit the deduction, a Cancellation Fee applies under subclause (h);

(II) if the Booking is cancelled 14 to 30 days before check-in, the platform schedule provides a 50% refund, subject to the platform's service-fee rules, and no Cancellation Fee applies; and

(III) if the Booking is cancelled less than 14 days before check-in, the platform schedule provides no refund and no Cancellation Fee applies.

(e) For a Booking made through Booking.com or another third-party platform, the cancellation, refund, prepayment and no-show policy displayed to and accepted by the Guest at the time of Booking applies. If the Manager administers a refund of all refundable amounts paid and the applicable platform terms permit the deduction, a Cancellation Fee applies under subclause (h). If the booking platform administers the cancellation and refund, no Cancellation Fee applies.

(f) For a direct Booking cancelled by the Cancellation Deadline, the Guest will receive a refund of all Accommodation Fee amounts paid, any approved pet fee, any Housekeeping Service Fee, any EV Charging Fee and any other fee paid for a service that will no longer be supplied, less:

(I) the non-refundable Booking Fee; and

(II) the Cancellation Fee applying under subclause (h).

(g) For a direct Booking cancelled after the Cancellation Deadline:

(I) an amount equal to 50% of the total Accommodation Fee is payable and may be retained by the Host, and any Accommodation Fee paid above that amount will be refunded;

(II) any approved pet fee, Housekeeping Service Fee, EV Charging Fee or other fee paid for a service that will no longer be supplied will be refunded in full;

(III) the Booking Fee is not refundable; and

(IV) no Cancellation Fee applies.

(h) Cancellation Fee:

(I) For a Direct Booking, or a Vrbo or Stayz Booking where the Manager administers the cancellation and refund and the applicable platform terms permit the deduction, a cancellation received by the Cancellation Deadline attracts a Cancellation Fee of $150. The Cancellation Fee will be deducted from the amount otherwise refundable and is additional to the non-refundable Booking Fee.

(II) The Cancellation Fee does not apply where the applicable cancellation policy provides only a partial refund or no refund, where the booking platform administers the cancellation and refund, where the Host cancels for reasons not caused by the Guest, or where applicable law or a mandatory platform rule requires a refund without deduction.

(III) If all cancelled nights are subsequently rebooked at the same or a greater net Accommodation Fee, the Cancellation Fee will be refunded. If only some cancelled nights are rebooked, or the replacement Booking produces a lower net Accommodation Fee, the amounts retained will be reviewed under subclause (i) and an appropriate further refund made so that the total amount retained does not exceed the Host's reasonable loss and costs.

(IV) Any further refund under subclause (III) will be determined after the original Departure Date and initiated within five business days.

(i) The Host will take reasonable steps to reduce any loss arising from a cancellation, including by making the cancelled dates available for rebooking. If some or all of those dates are rebooked, any amount retained will be reviewed and an appropriate further refund made to ensure that the amount retained does not exceed the Host's reasonable loss and costs, including any difference in tariff, commission and reasonable re-letting costs.

(j) No refund is payable for a no-show, late arrival, early departure, reduced Guest numbers, an unused night or a service the Guest chooses not to use, except where the Host agrees otherwise or applicable law requires a remedy.

(k) Once an approved refund amount has been determined, the Manager will initiate the refund within five business days to the original payment method where practicable. The relevant bank, card issuer or platform controls the time taken for the refund to appear after it is initiated.

(l) Guests are strongly encouraged to obtain suitable domestic travel insurance covering cancellation, illness, transport disruption and other circumstances that may affect the Booking.

(m) Nothing in this clause excludes or limits a right or remedy available under the Australian Consumer Law or another applicable law.

(11) CANCELLATION OR SIGNIFICANT CHANGE BY HOST

(a) The Host may cancel or make a significant change to a Booking if the Property becomes unavailable or unsafe because of fire, storm, natural disaster, substantial damage, essential-service failure, government direction, legal restriction or another event that the Host could not reasonably prevent.

(b) The Host may also cancel where the Property is sold, permanently withdrawn from holiday letting, or the management arrangement ends in circumstances that make the Property unavailable; or where the Property owner gives the Manager a written direction requiring the Property for the owner's own use because of an exceptional personal emergency.

(c) For a cancellation made under subclause (b), the Manager may provide the Guest with written confirmation from the owner, with personal or confidential information redacted where appropriate.

(d) The Manager will notify the Guest on behalf of the Host as soon as reasonably practicable and may offer suitable alternative accommodation or alternative dates.

(e) If the Guest does not accept an alternative, or no suitable alternative is available, the Manager will refund all amounts paid to the Manager on behalf of the Host for the affected Booking, including the Booking Fee. No Cancellation Fee will be deducted.

(f) To the extent permitted by law, the Host is not responsible for consequential costs such as travel, meals or alternative accommodation beyond the refund described above, unless the loss was caused by the Host's negligence or another legal right applies.

(g) This clause does not apply where the Host cancels or terminates because of the Guest's breach, failure to complete registration, non-payment or prohibited use. In those circumstances clauses (10) and (26) apply.

(12) NUMBER OF GUESTS, VISITORS AND OCCUPANCY

(a) The number of persons at the Property must not exceed the number stated and accepted in the Booking or the maximum occupancy disclosed for the Property, whichever is lower. Adults, children and infants count toward occupancy unless the listing expressly states otherwise.

(b) Maximum occupancy and the number of Guests included in the tariff vary between Properties. The Booking price is automatically calculated and updated according to the number of Guests entered before payment. The Booking Guest must ensure the correct number of Guests is entered at the time of Booking.

(c) Any change to Guest numbers must be requested from and approved by the Manager in writing before arrival. The Manager may refuse additional Guests on behalf of the Host where the request would exceed occupancy, alter the nature of the Booking or breach a property rule.

(d) Visitors who are not registered Guests must not stay overnight and must not cause the Property to exceed its occupancy limit. The Manager may require prior approval for visitors.

(e) Unauthorised Guests or visitors may result in additional fees, termination of the Booking or both.

(13) CONTRACTOR, WORKER AND CORPORATE BOOKINGS

(a) The Manager may approve a Booking made by an employer, contractor, company or other organisation for the temporary accommodation of its employees, contractors or workers. Where the organisation is identified and accepted as the contracting Guest, the organisation is responsible for the Booking and for ensuring that every occupant complies with this Agreement and the applicable house rules.

(b) The person making the Booking for an organisation warrants that they have authority to bind that organisation. An employee, accounts contact, authorised representative or primary occupant is not personally liable for the organisation's obligations merely because they complete or administer the Booking, unless they separately and expressly accept personal liability in writing.

(c) The organisation must provide its full legal name, ABN or ACN, registered or billing address, authorised representative, accounts contact and primary occupant, together with any other information reasonably required to administer the Booking.

(d) The person making an approved Contractor or Worker Booking is not required to stay at the Property. The organisation must nominate a primary occupant who will stay at the Property and provide that occupant's current contact details. The Manager may require the names and ages of all occupants and identification meeting clause (3)(c)(III) for the primary occupant or any replacement primary occupant.

(e) Occupants must not be substituted, added or replaced without notifying the Manager and obtaining any approval required by the Manager. The number of occupants must not exceed the number entered and accepted for the Booking.

(f) An approved Contractor or Worker Booking longer than seven consecutive nights is subject to mandatory interim housekeeping. The first service is scheduled after the first seven nights, with further services approximately every seven days. Each scheduled service costs $125.

(g) Each scheduled service includes general housekeeping. The frequency of fresh bed linen and towel replacement will be confirmed at the time of Booking and may be weekly or fortnightly, depending on the arrangement for the Booking.

(h) Where weekly fresh bed linen and towel replacement is arranged, an additional linen-change fee of up to $50 per bed may apply for each additional weekly replacement. The applicable amount will be disclosed and agreed before the Booking is confirmed or, for a later request, before the additional replacement is provided. An extra housekeeping service requested outside the agreed schedule costs $125 and is subject to availability.

(i) The standard departure clean included in the tariff is separate from interim housekeeping. The planned service dates, linen replacement schedule, beds to be prepared and total Housekeeping Service Fee will be disclosed before the Booking is confirmed and updated if the Booking is extended.

(j) The Host, Manager or housekeeping contractor may attend at a reasonable time notified or arranged in advance to carry out the scheduled service, replace linen and towels and undertake a general condition check. Occupants must provide reasonable access and safely store personal belongings, work equipment and valuables before attendance.

(k) If scheduled access is refused or prevented, the Manager may charge reasonable costs incurred in rescheduling the service. Repeated refusal of reasonable access may constitute a breach of this Agreement.

(l) The Property must not be used as a business premises, worksite, workshop, depot or storage facility. Hazardous substances, trade materials, commercial equipment or unusually large quantities of tools must not be brought onto or stored at the Property without the Manager's prior written approval.

(m) Work vehicles, trailers, machinery and equipment may only be parked or stored as permitted by the Property description, house rules and applicable laws. They must not obstruct neighbours, common property, accessways or waste collection.

(n) A Contractor or Worker Booking remains temporary accommodation and does not authorise permanent residence or establish the Property as an occupant's principal place of business.

(o) A Booking or extension under this Agreement must not provide continuous occupation for more than three months at any one time. If accommodation is required for longer, the Guest or organisation must contact the Manager before making or extending the Booking. A longer stay requires separate approval and an appropriate written agreement and is not guaranteed.

(14) CHILDREN

(a) Children are permitted unless the listing states otherwise.

(b) The Booking Guest must supervise children and is responsible for their safety and conduct, including around stairs, balconies, roads, water, gardens, furniture, appliances and outdoor areas.

(c) The Host does not represent that any Property is childproof.

(15) PERMITTED USE, PARTIES AND COMMERCIAL ACTIVITY

(a) The Property may only be used for temporary residential holiday accommodation by the registered Guests.

(b) Parties, events, functions, weddings, schoolies-style gatherings and unapproved group gatherings are prohibited.

(c) The Property must not be used for commercial activity, filming, photography for commercial purposes, unlawful activity or any other purpose without prior written approval.

(d) The Guest must comply with all applicable laws, the NSW Short-Term Rental Accommodation Code of Conduct, any applicable strata or community rules, reasonable directions from the Manager, and any house rules displayed or supplied for the Property.

(e) A person who is excluded from participating in NSW short-term rental accommodation must not make, facilitate or stay under a Booking. The Host may refuse or cancel a Booking where an exclusion applies.

(f) Vehicles must be parked only in the locations approved for the Property. Guests must not park on lawns, obstruct driveways, accessways, waste collection or neighbours, or breach road, council, strata or community parking rules.

(16) NO NUISANCE, NOISE AND QUIET HOURS

(a) Guests must not cause nuisance, annoyance, harassment, intimidation, excessive traffic or unreasonable disturbance to neighbours, the Host or another person.

(b) Noise must be kept to a reasonable level at all times. Music, voices and other noise must not be audible outside the Property between 10:00 pm and 9:00 am.

(c) Outdoor decks, balconies and entertaining areas must be used quietly during the quiet hours.

(d) If police, security, council or the Manager attends because of Guest conduct, or a substantiated complaint is received, the Manager may direct the Guest to immediately reduce the noise, cease the conduct or vacate under clause (26). Reasonable attendance or call-out costs may be charged to the Guest.

(17) SMOKING AND VAPING

(a) Smoking and vaping are strictly prohibited inside the Property, including near open windows or doors where smoke or vapour may enter.

(b) Where smoking or vaping is permitted outdoors, all butts, ash and waste must be safely and completely removed.

(c) The Guest is responsible for any deodorising, additional cleaning, rubbish removal, repair, replacement or other loss caused by smoking or vaping in breach of this clause. Additional fees may be charged to the Guest for these costs.

(18) PETS AND ANIMALS

(a) A pet or animal may only be brought to the Property with the Manager's prior written approval on behalf of the Host and only where the Property is advertised or approved as pet friendly.

(b) The standard pet fee is $55 per pet per Booking. Any different fee or property-specific pet condition disclosed before booking applies.

(c) The Guest must disclose the type, breed and number of pets before booking or immediately when requested by the Manager. Approval for one animal does not approve any additional animal.

(d) Pets must not be left at the Property without a responsible person for more than 15 minutes. The Guest must prevent barking, howling or other disturbance and must take the pet with them when leaving for longer periods.

(e) Pets are not permitted on furniture, bedding or in bedroom areas unless a property-specific rule expressly permits it.

(f) The Guest must bring all pet supplies, including bedding, food and water bowls, leads, waste bags, toys and any required enclosure.

(g) All animal waste, food, fur, stains and odours must be removed. The Guest is responsible for damage to screens, floors, walls, furniture, linen, gardens, fencing or any other part of the Property, and for additional cleaning or treatment required.

(h) The Guest must ensure that the animal is appropriately controlled, treated for fleas and ticks, and has current vaccinations. A vicious animal, dangerous dog or excessive barker must not be brought to the Property.

(i) The Host does not warrant that fencing, gates or grounds are escape-proof or suitable for a particular animal. The Guest remains responsible for the animal's safety and security.

(j) A genuine assistance animal is not treated as a pet. The Guest should contact the Manager before booking so any reasonable arrangements can be confirmed in accordance with applicable law.

(k) An unauthorised animal may result in additional fees, removal of the animal, termination of the Booking or both.

(19) CONDITION OF PROPERTY, CLEANING AND RUBBISH

(a) The Guest must keep the Property and all Items in a reasonably clean, safe and tidy condition and must not damage, remove, misuse or lose them.

(b) Any damage, breakage, maintenance issue, spill or loss must be reported to the Manager as soon as practicable. Prompt reporting does not by itself make the Guest liable, but failure to report may increase the loss.

(c) Before departure, Guests must wash or load dishes as directed, return furniture and Items to their original positions, remove food from the refrigerator unless instructed otherwise, turn off appliances and heaters, secure doors and windows, and place rubbish in the designated bins.

(d) The tariff includes the cost of a standard departure clean. It does not cover excessive mess, unwashed dishes, unreasonable rubbish, stains, odours, pet hair on furnishings, rearranged furniture, soiled linen beyond ordinary use, or cleaning required because of a breach of this Agreement. Additional cleaning fees may be charged where these costs exceed a standard departure clean.

(e) Where excess rubbish is left or additional rubbish removal is required, the Guest must pay the reasonable removal cost incurred, including any minimum contractor or service call-out fee disclosed before Booking. Other additional cleaning is charged at the reasonable cost incurred.

(f) The Guest must not use bath towels or linen for cleaning, makeup removal, pet use, beach use or any purpose likely to cause avoidable staining or damage.

(20) DAMAGE, LOST ITEMS, KEYS AND LOCKOUTS

(a) The Guest is responsible for reasonable repair or replacement costs for loss or damage caused by the Guest, another Guest, visitor or approved animal, other than fair wear and tear.

(b) Keys, key cards, garage remotes and access devices must be returned as directed. The Guest is responsible for reasonable replacement, locksmith, re-keying and after-hours call-out costs arising from loss, damage or failure to return them.

(c) The Host may charge the Guest for lost income reasonably caused by damage or breach where the Property cannot be supplied to a later Guest, provided the Host takes reasonable steps to reduce that loss.

(d) Non-perishable personal property left behind will ordinarily be held for 30 days after departure. The Guest is responsible for packing, postage, courier and reasonable administration costs of return. Perishable, unsafe or unhygienic items may be disposed of immediately. Other unclaimed items may be disposed of lawfully after the 30-day holding period and reasonable notice where practicable.

(21) APPLIANCES, UTILITIES, INTERNET AND SERVICES

(a) Appliances, television, internet, utilities and other amenities are supplied for Guest use where shown in the listing, but uninterrupted or fault-free operation cannot be guaranteed.

(b) Wi-Fi and internet access are provided as a convenience only and are not guaranteed. Speed, availability and reliability may be affected by the service provider, network coverage, weather, outages, equipment faults or other matters outside the Host's control. If internet access is important or essential to the Guest's stay, work or communication needs, the Guest must make their own alternative arrangements or have a suitable backup plan.

(c) The Guest must notify the Manager promptly of a fault and allow a reasonable opportunity to investigate, repair, replace or provide a practical alternative.

(d) The Guest must not arrange repairs, engage a contractor, interfere with electrical, plumbing, gas, internet or security systems, or reset equipment beyond normal user controls without the Manager's approval, except where urgent action is reasonably necessary to prevent immediate harm.

(e) Any remedy, refund or price reduction for a significant problem is determined having regard to the circumstances and the Guest's rights under the Australian Consumer Law. A minor interruption or issue that is promptly addressed does not automatically entitle the Guest to cancel the Booking or receive a full refund.

(22) SAFETY, EMERGENCIES AND CHARGING

(a) Guests must exercise reasonable care, follow all safety signs and instructions, and take responsibility for the safety of themselves, children, visitors and animals.

(b) The Guest must not tamper with smoke alarms, fire equipment, electrical safety devices, locks or security systems.

(c) In an emergency, call 000 for police, fire or ambulance. The Manager may also be contacted on 0408 476 150.

(d) Any hazard, accident, injury, water leak, electrical fault, gas smell, fire risk or security concern must be reported to the Manager as soon as it is safe to do so.

(e) Fireworks, candles, unapproved open flames, portable fuel-burning appliances, flammable liquids or substances, additional gas cylinders and dangerous or illegal items are prohibited. A fireplace, fire pit, barbecue or other flame-producing appliance supplied with the Property may be used only where the Property rules permit and strictly in accordance with the supplied instructions and any fire restrictions.

(f) Electric vehicle charging is permitted only at a Property specifically advertised or confirmed by the Manager in writing as approved for EV charging. The Manager's prior written approval is required. Any property-specific EV Charging Fee applies only if it was disclosed before charging and must be paid as directed.

(g) Where the Property provides an approved dedicated EV charger, the Guest may use only that charger, must follow the instructions supplied for the Property and must not alter or reconfigure it. Subject to rights that cannot be excluded by law, the Guest uses the charger at their own risk and is responsible for confirming that it is compatible with their vehicle.

(h) Where an approved dedicated EV charger is not provided, the Guest must supply their own compliant portable charger designed for a standard 240-volt outlet and rated at no more than 10 amps. It must be connected directly to the nominated power point in the approved garage. The Guest uses all Guest-supplied charging equipment solely at their own risk, subject to rights that cannot be excluded by law, and is responsible for confirming that it is safe, compliant and compatible with the vehicle and nominated power point.

(i) Extension leads, power boards, double adaptors, travel adaptors and any unapproved socket or electrical equipment must not be used for EV charging. Any portable charger and cable must be undamaged, used in accordance with the manufacturer's instructions and positioned so they do not create a trip, access or fire hazard.

(j) The Guest must stop charging immediately and notify the Manager if an outlet, plug, cable or charger becomes hot, damaged, wet, loose, discoloured or otherwise unsafe. The Guest must not alter electrical equipment, wiring or charging settings. The Manager may suspend permission to charge where there is an electrical, safety or property concern.

(k) Unless expressly approved by the Manager, an e-bike, e-scooter or other removable lithium-ion battery must not be charged inside the Property, including in a bedroom, hallway or near an exit. Approved charging must use a compliant, undamaged manufacturer-approved charger in the nominated location, away from combustible materials, and must not be left charging unattended or overnight.

(l) An EV Charging Fee covers authorised electricity use only. Subject to rights that cannot be excluded by law, the Guest is liable for reasonable loss, damage or additional costs caused by Guest-supplied charging equipment or its use, unauthorised charging, unsafe equipment or a breach of this clause, except to the extent caused or contributed to by the Host's or Manager's negligence or breach.

(23) HOST AND MANAGER ACCESS TO THE PROPERTY

(a) The Host, Manager, an authorised contractor or an emergency service may enter the Property where reasonably necessary to respond to an emergency, protect a person or the Property, carry out urgent repairs, investigate a serious suspected breach, provide a requested service or comply with law.

(b) Where circumstances permit, the Manager will give reasonable notice on behalf of the Host and seek to minimise disruption. Prior notice may not be possible in an emergency, urgent maintenance situation or where there is a reasonable concern for safety or significant damage.

(c) The Guest must not unreasonably prevent lawful or reasonably necessary access.

(24) PERSONAL PROPERTY

(a) Guests are responsible for securing their vehicles, valuables and personal belongings.

(b) To the extent permitted by law, the Host is not liable for theft, loss or damage to personal property unless caused by the Host's negligence or breach of a non-excludable legal obligation.

(25) COMPLAINTS AND PROBLEMS DURING THE STAY

(a) The Guest must promptly contact the Manager on (02) 4473 9253 or 0408 476 150 if there is a problem with the Property or the Booking.

(b) The Guest must give the Manager and Host a reasonable opportunity to inspect and address the problem during the stay. A Guest who waits until after departure to report an issue may reduce the opportunity to remedy it and may affect any claimed remedy, subject to applicable law.

(c) The parties should first attempt to resolve a complaint directly and reasonably. This does not prevent either party from using any complaint process or legal remedy available to them.

(d) An unresolved complaint concerning the NSW Short-Term Rental Accommodation Code of Conduct may be lodged with NSW Fair Trading through its current STRA complaint process or by calling 13 32 20.

(26) BREACH, TERMINATION AND REMOVAL

(a) The Host, acting through the Manager where applicable, may give a direction to remedy a breach where the breach can reasonably be corrected.

(b) The Host, acting through the Manager where applicable, may immediately terminate the Booking and require all Guests and visitors to vacate where there is a serious breach, including an unauthorised party, excessive noise, violence, threatening conduct, unlawful activity, deliberate or significant damage, smoking inside, materially exceeding occupancy, an unauthorised animal, refusal of lawful access, non-payment, false identity information or conduct creating a safety risk.

(c) Police, security or another appropriate authority may be contacted where reasonably necessary.

(d) Where termination results from the Guest's breach, the Guest is not entitled to a refund for unused accommodation unless applicable law requires otherwise, and remains responsible for reasonable loss and costs caused by the breach.

(27) GUEST LIABILITY AND INDEMNITY

(a) The Guest is liable for reasonable direct loss, damage, expense or claim caused by the Guest's breach of this Agreement, negligence, unlawful conduct or wilful misconduct, or that of another Guest, visitor or animal connected with the Booking.

(b) The Guest indemnifies the Host and Manager against such loss or claim, except to the extent it was caused or contributed to by the negligence, breach or unlawful conduct of the Host, Manager or their authorised contractor.

(c) This clause survives the end of the Booking.

(28) HOST LIABILITY AND AUSTRALIAN CONSUMER LAW

(a) Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.

(b) Subject to those rights, the Guest uses the Property and its facilities at their own risk and must decide whether the Property is suitable for their needs based on the listing information and enquiries made before booking.

(c) To the maximum extent permitted by law, the Host is not liable for loss caused by the Guest's own act or omission, failure to follow instructions, weather, wildlife, road conditions, utility or telecommunications interruption, or another event outside the Host's reasonable control.

(d) Where the Host is entitled by law to limit liability for a service, liability is limited, at the Host's option, to supplying the service again or paying the reasonable cost of having it supplied again.

(29) PRIVACY AND PERSONAL INFORMATION

(a) The Manager collects personal information, including contact details, Guest information, booking records and photo identification, to administer the Booking, verify identity, manage access and security, prevent fraud, communicate with Guests, comply with legal and insurance obligations, respond to incidents and resolve disputes.

(b) The Manager will collect, use, store and disclose personal information in accordance with its Privacy Policy, applicable privacy law and any collection notice provided with the Guest Registration form.

(c) Personal information may be processed using booking, payment, communications and property-management service providers and may be disclosed where reasonably necessary to the Host, contractors, booking platform, insurer, bank, regulator, police or emergency service, subject to law and the Manager's Privacy Policy.

(d) The Manager will take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

(e) A copy or image of identification supplied for verification will be securely destroyed or deleted within 30 days after the Departure Date, provided that all payments, Security Deposit matters, complaints and claims have been resolved. The Manager may retain a limited record that identity verification was completed. If the identification document is reasonably required for an active claim, dispute, insurance matter or legal obligation, it may be retained only for as long as reasonably necessary and must then be securely destroyed or deleted.

(f) Privacy enquiries may be directed to mail@oneagencygattycoastal.com.au or Shop 5/38-50 Evans Road, Tuross Head NSW 2537.

(30) NOTICES AND CONTACT DETAILS

(a) Notices to the Host or Manager may be given by telephone on (02) 4473 9253, email to mail@oneagencygattycoastal.com.au, in person at Shop 5/38-50 Evans Road, Tuross Head NSW 2537, or through the relevant booking platform.

(b) The Manager may contact the Guest using the telephone number, email address or platform account supplied for the Booking. The Guest must keep those contact details current and monitor messages before and during the stay.

(c) A communication is treated as received when delivered to the relevant email address, telephone message service or platform inbox, unless the sender receives a failure notice.

(31) GENERAL

(a) This Agreement is governed by the laws of New South Wales. The parties submit to the jurisdiction of the courts and tribunals of New South Wales.

(b) If a term is invalid or unenforceable, it is to be read down to the minimum extent necessary or severed, and the remaining terms continue to apply.

(c) A failure or delay by the Host or Manager to enforce a term is not a waiver of that term or any later breach.

(d) Any term that is intended by its nature to continue after departure or termination, including payment, damage, liability, privacy and dispute terms, survives the end of the Booking.

(e) Headings are for convenience only. Words in the singular include the plural and vice versa. A reference to a person includes an individual, company, partnership or other legal entity.

(f) The version of this Agreement supplied to and accepted by the Guest when the Booking is confirmed applies to that Booking.

(g) An amendment made after confirmation does not apply to the Booking unless it is required by law or a mandatory booking-platform rule, or is agreed by the Guest and Manager in writing. The Manager may amend the terms applying to future Bookings.

(32) DEFINITIONS

"Accommodation Fee" means the amount payable for use of the Property, excluding separately identified fees unless the context requires otherwise.

"Agreement" means these Terms and Conditions, the property-specific terms, house rules, listing information and booking confirmation forming the contract between the Guest and the Host.

"Arrival Date" means the first date on which the Guest is entitled to occupy the Property under the Booking.

"Booking" means the accepted reservation for the Guest to occupy the Property for the Booking Term.

"Booking Fee" means the non-refundable fee disclosed before booking for establishing and ordinarily administering the original Booking under clause (6).

"Booking Guest" means the person who makes the Booking, is identified under clause (4), is the primary contact for the Booking, and is responsible for the Booking and all Guests, except where an approved organisation is the contracting Guest under clause (13).

"Booking Term" means the period from the permitted check-in time on the Arrival Date until the required check-out time on the Departure Date.

"Cancellation Deadline" means: (a) for a Direct Booking that includes any night in Peak Season, 4:59 pm in the Property's local time zone on the date that is 60 days before the Arrival Date; (b) for any other Direct Booking, 4:59 pm in the Property's local time zone on the date that is 30 days before the Arrival Date; or (c) a different deadline expressly stated and accepted for the applicable booking platform or rate, where one applies.

"Contractor or Worker Booking" means a Booking approved by the Manager for the temporary accommodation of employees, contractors or workers where an organisation may be the contracting Guest and the person arranging the Booking may not occupy the Property.

"Departure Date" means the final date of the Booking, on which the Guest is entitled to occupy the Property until the standard check-out time of 10:00 am, unless a different check-out time has been confirmed by the Manager in writing.

"EV Charging Fee" means any property-specific fee disclosed and accepted before electric vehicle charging is authorised under clause (22). No EV Charging Fee applies unless it is disclosed.

"Guest, Guests, You or Your" means the person or approved organisation making the Booking and, where the context permits, every person occupying, visiting or using the Property in connection with that Booking.

"Host" means the owner of the Property identified in the Booking. The Manager is not the Host, but may act on the Host's behalf within the authority described in this Agreement.

"Housekeeping Service Fee" means the $125 fee for each mandatory or additionally requested interim housekeeping service under clause (13). Any additional linen-change fee arranged under clause (13) is separate and may be up to $50 per bed, as disclosed and agreed.

"Items" means furniture, linen, appliances, equipment, keys, remotes, fixtures, fittings and all other items supplied with or located at the Property.

"Manager" means Lynette Anne Gatty trading as One Agency Gatty Coastal (ABN 80 480 579 821), and includes her authorised employees and representatives where the context permits.

"Peak Season" means the period from 18 December to 31 January inclusive in each summer season. A Booking includes Peak Season if any night of the Booking falls within that period.

"Property" means the holiday premises identified in the booking confirmation, together with its grounds, fixtures, fittings and Items.

"Cancellation Fee" means the fixed $150 fee described in clause (10)(h), subject to the exclusions and rebooking treatment stated in that clause.

"Security Deposit" means the refundable card pre-authorisation or other security amount required under clause (7).

GUEST ACKNOWLEDGEMENT

By completing the Guest Registration & Terms Acceptance form, making or authorising payment, or entering the Property, the Booking Guest confirms that they have had the opportunity to read these Terms and Conditions, agree to be bound by them, and will ensure that all Guests and visitors comply with them.

Each One Agency office is independently owned and operated under licence from One Agency.